The welfare of the dogs in our care are our highest priorities. These rules reflect those priorities.
Before outlining the more usual terms and conditions, it should be emphasised that all dogs with Peacock’s Petcare will be walked on fields, woods, riverbanks, beaches and forests, and will be living and eating in a home environment alongside up to 2 other dogs of similarly socialised dogs from various households. Every care will be taken to ensure the dogs are safe at all times, but owners are reminded that this is a home environment with normal living going on, internal doors do not have locks and the garden whilst enclosed is still possible for an accomplished escape artist to get out of.
If your dog is an escape artist and knows how to open doors then they would be better suited to a kennel environment for your own peace of mind.
On the basis of that understanding, please find the following information and rules, designed to facilitate the safety of your dog and to ensure the confidence of all involved in their continued care.
Dogs are accepted on the basis of information provided on the booking information form.
Should dogs exhibit unsettling or dangerous behaviour not predictable from the information disclosed, Peacock’s Petcare reserves the right to isolate them during the contract period. Dogs requiring such isolation will have the emergency contacts called to collect them or a local boarding kennels will be contacted, and the owners charged accordingly. It is therefore important the information provided is accurate, correct and includes such potential behavioural issues as possessiveness, aggression, running off or prolonged barking.
All dogs must have been vaccinated against and have annual boosters for Distemper, Infectious Canine Hepatitis, Adenovirus, Parvovirus, Leptospirosis and Kennel Cough. In addition they must be on an up-to-date worming, flea and tick treatment programme using veterinary licensed products. If they need their treatment during their stay then we can administer this with products you have provided or will purchase this at a cost relayed back to the owner.
Under no circumstances will unneutered dogs and bitches be allowed to board together, even if they come from the same home. Please advise on your initial contact if your dog is not neutered, We will only accept unspayed bitches on their owner’s understanding that we are not responsible if their bitch should fall pregnant while in our care and on the understanding that they will be kept within the grounds of the house if they go into season during their stay, if we need to purchase sanitary products during their stay the costs will be added to the cost of the stay. We accept no responsibility for issues arising from dogs being unneutered. Should unneutered dogs exhibit unsettling or dangerous behaviour, we reserve the right to isolate them until the emergency contacts can collect them or a suitable boarding kennels is found at the owner’s cost.
All dogs are exercised commensurate with their fitness and energy levels and their age. The dogs in our care are walked off-lead when in suitable, safe environments with agreement with the owner. Please advise us on the booking form if you would not like your dog walked off lead or if your dog has specific exercise requirements. Please be aware that whilst we take measures to ensure the safety of the dogs they may have accidents or eat something whilst out on walks and we cannot be held responsible for such unforeseen incidents.
Bookings are confirmed on receipt of a non-refundable deposit. If a dog is returned home early on the request of the owner, the unused period of the contract will be charged. If a dog is returned home early on the request of the Peacock’s Petcare for any reason other than the behaviour of that dog the unused period of the contract will not be charged. Full details about deposits and cancellation period can be found in the terms and conditions and on the booking form.
We do all we can as far as is reasonably practicable to ensure the safety and highest welfare of the dogs in our care, and to abide by information given in the boarding information form.
Peacock’s Petcare will make every effort to contact the owner for guidance should their dog fall ill or suffer an accident whilst in our care. If this proves impossible or impracticable, Peacock’s Petcare reserves the right to use the services, at the expense of the owner, of your vet as detailed in the booking information or if not local our recommended Veterinary Practice. All costs, fees and expenses incurred as a result of accidents or illnesses will be the full responsibility of the owner.
Peacock’s Petcare cannot accept liability for loss, injury or death of dogs in our care.
Dogs are kept separate when alone however do mingle during the day when in the company of the humans. As this is a family home they will experience life with myself, Sarah Peacock, my 2 adult children and any family or friends who come to visit. They can move freely around the house when somebody is at home, when alone or at night-time they will have their own area to relax in.
There is no typical day with Peacock’s Petcare though your dog can expect a day in which they have breakfast at approximately 7am then after a break to allow the food to settle they would have their first walk of the day. Some days they could expect to join in with my lunchtime group walk but if this is full then they would be walked on my return. Tea is provided at approximately 5pm and a late walk is given before bedtime. There are plenty of opportunities to exercise in the garden and numerous toys are available on top of what they bring. They may find that they have a day out during which time it may become one long walk rather than separate ones.
Peacock’s Petcare will not share owners’ contact details or information with any third party and will fully safeguard those details complying with GDPR regulations.
Owners must provide full and correct information about their dog prior to booking and on the boarding information form.
Booking signifies acceptance of these Rules.
Owners must inform us as soon as is practicably possible if they require their dog to stay for different dates than originally agreed. We will do all we can to accommodate such changes but reserve the right to re-house the dog if needs be at the expense of the owner.
Owners will indemnify Peacock’s Petcare for all costs, claims and damages arising from any act of their dog whilst in the care of Peacock’s Petcare. Owners are liable for the full replacement value of any item at Peacock’s Petcare which is damaged by their dog unless it was clearly caused by Peacock’s Petcare negligence.
Peacock’s Petcare holds a Boarding Licence with West Suffolk Council AWL0018.
Under the terms of the new law introduced by DEFRA, Animal Welfare Regulations 2018, the maximum star rating I can achieve is 3 star, this is because I am not a high risk business but cannot reach the higher standard required to be 5 star as I am not present on site 24/7. As mentioned above this is a family home and as a sole trader I am out and about on walks or food shops or other daily activities that would be expected in a family home. (For more detailed information on the rating system see below)
Risk: This is based on many factors; the time the business has been running, whether the council have had any complaints, policies and procedures in place.
Any health or behavioural recommendations are Peacock’s Petcare’s opinion only and should be taken as such. It is the responsibility of the client to follow up any such recommendations with their own veterinary surgeon or dog behaviourist.
Peacock’s Petcare reserves the right to refuse to provide services in respect of any dog at any time without prior warning.
These rules may be subject to change at any time without prior notification.